Tag Archives: employee engagement

The meaning behind customer engagement

What do customer engagement and employee engagement have in common? And why does it matter? Hint: The relationship between these two things will help senior managers make a cognitive connection between “the soft stuff” or business intangibles, and hard tangible … Continue reading

Personal Brand From a Different Perspective continued

This is a continuation of the previous interview with a Spanish interviewer.

Words that Matter

While cleaning out my briefcase I came across an article that was worth re-reading. The article is titled “Can You Say What Your Strategy Is?”, written by David J. Collis and Michael G. Rukstad, published by Harvard Business Review. In … Continue reading